Frequently Asked Questions
Welcome to our FAQ page! Here, you’ll find answers to common questions about our down bedding products to help make your shopping experience easier and more enjoyable.
Our duvets are crafted using 100% cotton fabric, downproof, with OEKO-TEX® Standard 100 certification, and ethically sourced Hungarian down.
Aura Essentials is our budget-friendly line with 60-90% down filling, while Aura Excellence is our luxury line featuring golden seams, higher thread count fabric, and exclusively goose down.
Yes, most of our duvets are NOMITE certified, making them suitable for individuals with house dust mite allergies.
Our duvets are available in sizes 135×200, 155×200, 200×200, and 260×235 cm. We also accomodate custom size inquiries, please reach out to us.
Our warmth levels cater to personal preference and the climate you’re in, ranging from light for warmer months to extra warm for colder conditions. Details on the box-stitching and grid patterns can provide further guidance.
Wash your duvet in a large-capacity washing machine with a mild detergent on a gentle cycle. Tumble dry on low heat with dryer balls to help re-fluff the down.
Yes, these pillows are machine washable. Please follow the specific care instructions on the label to maintain their quality and longevity.
Once your order is dispatched, we’ll send you a tracking number which you can use on our website’s orders page to check the status of your delivery.
We offer a 60-day return period. If you’re not satisfied with your purchase, you can return it for a replacement or a full refund.
We source our down ethically and locally from Hungarian farms, ensuring high-quality and sustainability.
Yes, our down is certified by HDTS (Hungarian Down Traceability System), and SafeDown System, ensuring that it is ethically sourced with respect to animal welfare, and it meets the most stringent hygene requirements .
Absolutely, our customer service team is available to assist with any issues or questions you may have about our products.
We offer customization options for certain products. Please contact our customer service for details on how to personalize your purchase.
Our down has a high fill power, indicating fluffiness and warmth. The specific fill power varies by product line, with more details available on individual product pages.
The box-stitched design helps to evenly distribute the down and prevents it from shifting, ensuring consistent warmth. It also defines the warmth level along with the number of cassettes.
Yes, our products come with a lifetime warranty against manufacturing defects.
Yes, we provide a 60-day trial period during which you can return the product if it does not meet your expectations.
The Aura Plush line is designed to be durable and easy to care for. Wash with gentle detergent and tumble dry on low, ensuring the pillow is completely dry before use.
This system allows customers to trace the origin of their down product back to the farm, ensuring transparency and ethical sourcing practices.
Our three-chamber pillows feature a core of small goose feathers for support, surrounded by layers of soft Hungarian down for plushness. This design provides a balance of firmness and softness, adapting to your head and neck for optimal comfort.
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Sustainability Commitment
At our core, we believe in harmonizing with nature. That’s why every duvet and pillow we craft is a testament to our commitment to sustainability. From utilizing locally sourced Hungarian down to adhering to strict ethical standards, we ensure that each product not only gives you comfort but also peace of mind, knowing that you’re supporting environmentally responsible practices with every purchase.
Customer Care Excellence
Your satisfaction is the bedrock of our business. We pride ourselves on offering personalized customer service that doesn’t end at checkout. Whether you need help selecting the perfect warmth level for your duvet or require assistance with aftercare, our dedicated support team is always at your service, ensuring that your experience with us is as comforting as our duvets.
Innovative Craftsmanship
Innovation and tradition weave together in the creation of our bedding products. Our down duvets and pillows are the result of generations of craftsmanship, enhanced with modern technology to deliver unparalleled sleep quality. Each stitch is a part of our promise to provide you with a sleeping solution that stands the test of time, embodying both luxury and durability.
